Return Policy and Instructionss

No Return Policy If you want to try a product for the first time, please buy a abba hair products girlsmaller size to see if you like it. Once you purchase a product and we give it to the shipper, it is yours. All Products are Shipped FOB Shipping Point of Origin.

Our web site is designed for those people who know which products they want to use.

Therefore, we do not accept returns unless:

  1. There is some thing wrong with the product we shipped to you,
  2. We shipped you a product other than the one that appears on your order, or
  3. Your product(s) were defective (as in a mousse that won’t foam or hairspray that won’t spray)

In the event we:

  1. Shipped you the product listed on your order ... and
  2. After inspection you decide it is not the product you thought you ordered 
  3. You MUST notify us it is being returned via Email ( E-Mail)
  4. You MUST get a return authorization number and place it on the returning box by the return label
  5. And the products MUST be  returned it in good condition, unused and unopened.
  6. We charge a 20% restocking fee. That is to say we return the 80% of the cost of the product to you.
  7. We DO NOT return the cost of shipping & handling.
  8. In addition you will be charged for shipping IF:
    • you total product cost exceeded the minimum cost required to take advantage the free shipping offer,
    • then decide to return all or part of the order so your total product cost total goes below the
      the minimum ... required to qualify ...  for free shipping
    • Then we will charge a 20% restocking fee plus
      • the normal, shipping fee, you would have been charged,
        had your original product order total been less than that required to qualify for free shipping or
      • the actual cost of shipping, that the shipper charged us.
      • whichever  shipping charge is greater
  9. If (in error) you send us products we have NOT sold and shipped to you,
    or you have sent us or an unauthorized return;
  10. then we will attempt to notify you by e-mail and hold you products awaiting your instructions,
    for 30 days before we discard them.

You must notify us before returning a product, e-mail Return Service , and receive approval before returning the item.

You then have 30 days to return the item(s) to us, after 30 days it is yours.

Products must be returned in good condition, this means you should tape down the lids or caps on bottles and sprays, to receive credit.

If you return a product without notifying us, or you return a product we
DO NOT OFFER FOR SALE, we will notify you via e-mail. We will then hold the product for 30 days so you can tell us how you want to pay for return shipping or other product disposition. After 30 days the products will be discarded.

Please note:

Product Companies change packaging, they rarely change the ingredients in the products. (One possible exception being changes to meet State VOC requirements.)

  • Product companies often change the wording on the package. Add descriptions or just leave a description off the bottle.

  • They often change the wording on the same package design several times in the course of the package design, most often it's the same product with different words on the packaging.

  • Product companies usually make announcements when they a change a product's ingredients.  It is rare that we are not informed but if you have a question we will ask the company and try to get an the answer for you.

  • We want to make sure that you get the right product.

  • If the product inside the container is the same but the package changed, we do not offer refunds.

  • If the product itself has been changed, not just to the packaging, we will accept the return and give you a credit. Again, you must receive approval from us before returning the item.  Notify us before returning a product,by  e-mail.

Product companies discontinue products frequently, if you can’t find a particular product on the web site:

  • We either neglected to include it on the web site
  • It has been discontinued or changed.
  • Our suppliers may have decided not to carry a product
  • It is brand new and we haven’t posted it to the web site yet.

Please e-mail Sales.  

When a product has been changed we may also display a picture of the former version on the web site to help  viewers identify the product they are looking for.

If in doubt contact us by e-mail at Questions.  If we do not know we will try to find out for you.

or Write to us at
ABBA HairProducts
7014 E Golf Links Rd #3,
Tucson AZ 85730

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